AI-Powered Realtime Customer Support for Multiple Channels
Enhance customer experience and boost efficiency with GPT-3.5 & GPT-4o; reduce costs with AI-powered agents and fewer human agents.
Elevate customer care with AI-powered, real-time data for 24/7 messaging across WhatsApp, Instagram, Messenger, LiveChat, Email, and other channels. Reduce the need for human agents, enhance communication, boost efficiency, and differentiate your brand in a competitive market.
Why You Should Use e-Support.AI
Elevate customer care with AI-powered real-time data for 24/7 messaging, reducing the need for human agents across multiple channels. Enhance communication, boost efficiency, and differentiate your brand in a competitive market.
What are the Benefits of e-Support.AI?
Experience the advantages of an AI-powered multiple channels messaging platform designed to elevate customer care and streamline communication with real-time trained data and predefined prompts.
Dynamic Data Feeding
Dynamically feed custom AI chat agents with your own private or public data using resources like automated API calls, enhancing personalization and efficiency by utilizing GPT-3.5 and GPT-4o LLM models.
24/7 Customer Care
Provide continuous support to customers around the clock, ensuring their needs are always addressed with fewer human agents. AI agents dynamically assist with tasks such as placing orders, managing shipments, listing products, and making flight reservations.
Multiple Channels Messaging
Engage customers across multiple channels including WhatsApp, Instagram, Messenger, LiveChat, and Email on a single platform, feed aI chatbot with multiple data sources like text, web contents, pdf etc.
Additional Benefits
Customize prompts, define real-time data fetching functions, and lead generation for collecting customer data.
Customization for Prompts and Functions
Customize prompts for each channel and define functions with API endpoints and parameters, allowing the AI chatbot to assist your customers 24/7.
Lead Generation
Collect customer information such as name, email, phone number, and social media handles for effective lead generation.
Unified Multiple Channels Management
Manage all channels from a single screen, allowing agents to easily respond by assigning specific conversations to particular agents.
Discover AI's dynamic impact on real-life customer support
Case 1: Purchasing Order with Specific Price and Category
Hi, I'm interested in purchasing a smartphone. Can you help me find one within my budget?
Of course! What's your budget and any specific preferences you have in mind?
I'm looking for a smartphone under $500 with a good camera and ample storage.
Got it. Let me search for available options meeting your criteria.
AI is making an API call to gather the latest smartphone options...
Here are a few smartphones under $500 that match your requirements:
1. Brand A Model X: 6.5-inch display, 128GB storage, 48MP camera - $499
2. Brand B Model Y: 6.1-inch display, 64GB storage, 12MP camera - $450
3. Brand C Model Z: 6.4-inch display, 256GB storage, 32MP camera - $475
Would you like to know more about any specific model?
Yes, please provide details about the Brand A Model X.
Sure! The Brand A Model X has a 6.5-inch OLED display, 128GB of internal storage, and a 48MP rear camera. It also features a 4000mAh battery and runs on the latest version of Android. It's priced at $499. Would you like to proceed with this one?
Yes, that sounds good.
Great! I'll provide you with a secure payment link to complete your purchase.
Here is your payment link: [link]. Please proceed to complete your order.
AI is making an API call to place the order...
Thank you for your purchase! Your order has been successfully placed. You'll receive a confirmation email shortly.
Case 2: Changing an Item with Another One
Hello, I recently purchased a pair of shoes online, but they don't fit properly. Can I exchange them for a different size?
Of course! Could you please provide your order number?
Sure, it's #123456.
Thank you. Let me check your order details.
I see your order for the [Brand Z Sneakers, Size 9]. What size would you like to exchange them for?
I'd like to exchange them for a size 10, please.
Got it. Let me check the availability for size 10.
AI is making an API call to check stock availability...
The size 10 is available. I'll process the exchange for you.
AI is making an API call to process the exchange...
The exchange has been processed. Please use the prepaid shipping label to return the original pair. Your new sneakers will be shipped within 2-3 business days.
Case 3: Upgrading a Flight Ticket from Economy Class to First Class
Hi, I have a flight booked for next week, and I'm interested in upgrading to first class. Is that possible?
Absolutely! Could you provide me with your booking reference number?
Sure, it's ABC123.
Thank you. Let me check the availability of first-class seats for your flight.
AI is making an API call to check seat availability...
Good news! There are available seats in first class. The upgrade will cost an additional $500. Would you like to proceed?
Yes, I'd like to upgrade my ticket.
Great choice! I'll send you a secure payment link to finalize the upgrade.
Here is your payment link: [link]. Please proceed to complete the payment.
AI is making an API call to upgrade the ticket...
Your seat has been successfully upgraded to first class. You'll receive an updated itinerary via email. Enjoy your flight!
Case 4: Choosing the Best Online Education Course
Hi, I'm looking to improve my skills and I'm interested in taking an online course. Can you help me find the best one?
Of course! Can you tell me which skills you're looking to improve or learn?
I'm interested in learning cloud computing, specifically AWS.
Got it. Let me search for online courses that focus on AWS cloud computing.
AI is making an API call to gather the latest course options...
Here are a few courses that match your interest in AWS:
1. AWS Certified Solutions Architect by [Platform A] - Duration: 3 months, Price: $400
2. AWS Cloud Practitioner Essentials by [Platform B] - Duration: 1 month, Price: $150
3. Advanced Architecting on AWS by [Platform C] - Duration: 2 months, Price: $350
Would you like more details about any of these courses?
Yes, please provide more details about the AWS Certified Solutions Architect course by [Platform A].
Sure! The AWS Certified Solutions Architect course by [Platform A] covers designing and deploying scalable systems on AWS. It includes hands-on labs, real-world scenarios, and a certification exam voucher. The course duration is 3 months and costs $400
Frequently Asked Questions
You can find answers to some general questions below. If you have a specific question, please feel free to ask us directly by sending an email via our contact page.
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Always On, Multiple Channels Support: Answering 24/7 with Dynamic Data!
